Table of Contents

Introduction: THE .NET INFRASTRUCTURE ROADMAP.

The Scope of the Book
The Enterprise Management Framework

I: THE ROADMAP TO .NET ENTERPRISE TECHNOLOGIES

1. An Ever-Changing World

Human Nature
Change in IT
The Emotional Cycles of Change
Stability within an Ever-changing Environment
The QUOTE System -- A Structured Approach for Change Management
Going with the flow
A World of Service
Harmonizing Change in IT Environments

2. Developing The Informatics Service Framework

Defining IT Services
The Driving Principles of a Quality IT Service
Using a Strategic Plan for Change
Defining the Driving Principles of Change
Managing Total Cost of Ownership
The "Zero Administration for Windows"
The Move to an Enterprise Architecture
The Foundation of a Change Management Strategy
A Scalable Framework Vision
Using the QUOTE System

3. The Essence Of The Framework

Microsoft's .NET Architecture
A Distributed Services Architecture
An OSI Reference Model for PCs and Servers
A Complete Model
An IT Service Model for PCs and Servers
The Benefits of the SPA IT Model
Defining Targets for the Enterprise Management Framework
Using the QUOTE System

4. Supporting Processes

Rationalizing the Enterprise
Certification Processes
Presentation Layer Management
Using the QUOTE System

5. Standardization Management Processes

Traditional IT Service Structures
A .NET Framework Management Structure
Moving to the EMF
Developing for the EMF
Supporting the EMF
Using the QUOTE System

II: IMPLEMENTING .NET ENTERPRISE TECHNOLOGIES

6. Putting The Enterprise Management Framework In Place

Managing IT Change
Using a Structured Project Approach
Deploying the Enterprise Management Framework
Using the QUOTE System

7. Project Management

The Golden Rules of Deployment Projects
Creating the Project Plan
Using the QUOTE System

8. Communications In An Enterprise Management Framework

A Structured Communications Plan
Communications Plan Structure
A Sample EMF Communications Plan
Using the QUOTE System

9. Training, A Change Management Tool

Using Training to Manage Change
Support for Continuous Learning
The Migration Training Plan
The Training QUOTE
Recurring Training
Using the QUOTE System

10. Profiting From .NET Enterprise Technologies

The Evaluation of the Framework
Completing the EMF
Lessons Learned
The Final QUOTE

III: APPENDIXES

Appendix A. The Global Architecture Grid

Sample Global Architecture Grid
Global Architecture Grid
Table of Contents for Situation Review (Inventory)

Appendix B. Essential Standards

Introduction
Definition of an Essential Standard
Structure of the Document
PC Standards

Appendix C. Inventory Data Sheet
Appendix D. SPA Object Content List
Appendix E. User Survey Questionnaire
Appendix F. Sample Standard Operating Procedures

SOP Best Practices

Bibliography
Index