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Sample Chapters (PDF Format)

• Chapter 4: Supporting Processes (Certification, Rationalization, and Presentation)
• Chapter 8: Communication in an Enterprise Management Framework

Blueprints (PDF format)

• Stability versus Service Level
• An Example of a Global Architecture
• The Final Version of the .NET EMF
• A Sample of Active Directory Blueprint
• Certification Testing Process
• User Change Request Management
• A .NET Deliverables Map
• IT Model for Service Points of Access
• Interactions between Client and Server SPAs
• The Software Certification Process
• Emergency or Project Certification
• IT Roles to support Framework's Processes
• Project Management (QUOTE Phases)
• Message Timings
• A Recurring Training Program

Forms (PDF format)

• Selecting a Training Partner
• Calculating Certification Costs
• A Technical Continuous Learning Program Checklist
• Preparing for a Microsoft Certification Exams
• The Global Architecture Grid
• Essential Standards for the .NET Enterprise Architecture
• Inventory Data Sheet (Collecting User Inventory Data)
• SPA Object Content List
• User Survey Questionnaire
• Sample Standard Operating Procedures

Images (JPEG format)

• Essential Needs in an IT World
• The Emotional Cycle of Change
• Conceptual IT Services
• Structure of IT Services
• OSI Networking Reference Model
• A Complete Model for SPAs
• The Lifecycle of a Software Product
• Corporate Software Lifecycle Management
• Hardware and Software Relationships
• The Heart of an Executable
• Development and OS Timelines
• The Components of the Kernel
• A Sample Corporate Desktop
• A Project Team Organizational Chart
• Project Team Interactions
• QUOTE System Timelines
• Four Stages to the Learning Process
• An Example of a .NET Enterprise Server Training Intermix
• A Training Lab
• .NET User Training
• Grouping Users
• The Steps toward a Migration
• Message Delivery Interactions

Management (JPEG format)

• Windows 2000/XP Software Lifecycle Management
• Presentation Layer Management
• Management Technologies
• Migration Timings for Windows 2000/XP

Processes (JPEG format)

• Change Management Process
• The PC Memory Management Process
• The DLL Conflict Management Process
• The Kernel Update Process
• Installation Automation Decision Process
• DDS Application "Installation" Process
• Machine Preparation and Delivery Procedure
• The Machine Staging Process
• Communications Process
• Communications and Change Management
• Structure of a Project Communications Plan
• Communications Management (QUOTE Phases)
• Training Management (QUOTE Phases)
• Training Stages
• The .NET Training Approach
• The Change Management Process

Roadmaps (JPEG format)

• The .NET Roadmaps
• The .NET Reading Map
• Change is Continuous
• The Generic Quote Roadmaps
• IT is a Service
• Essence of the Framework
• Supporting Processes
• Standardization Processes
• Putting the .NET Framework in Place
• Project Management
• Communications
• Training